Update by user May 28, 2014
Not sure if they get the emails, but sent 2 emails and did not get a response. I see similiar reviews like the one I posted on Amazon as well.
I decided to call them at: 1-800-257-5751 - the number that is listed on their web site. Spoke with Maryanne Marsh, who took my information and promised a replacement within 10 days.
Original review posted by user May 22, 2014
Sent the following to Quickie Help:
Hello - to whom this may concern,
I have purchased a a quickie twist mop (Twist Mop with Spot Scrubber) - and the mop head broke after 3 uses. I can no longer bring it back to the store because it is used and I no longer have the packaging or receipt. I did not expect this to happen so soon. The grey cable tie / strap that holds the mop snapped. See attached pic. Not sure why this is designed that way. A mop head should not be attached to its coupling with a zip tie - that is susceptible to breakage, especially when you are dragging it across the floor.
Review about: Quickie Manufacturing Mop.
Monetary Loss: $20.