I purchased the mop from Wal-Mart. Upon attempting to use it for the first time I immediately noticed that the mop was defective--not assembled correctly.
Instead of the mop handle extending through the middle of the mop head itself, the handle went through the side of the mop head which entangled the mop in the handle preventing the mop head from fully extending and cleaning the floor. I kept the cardboard packaging of the mop and called the number provided, however they were closed, even though it was within the normal working hours and day which was listed. I then e-mailed the company and waited....a week for a response from this Mary Ann Marsh...she insinuated that I was unfamiliar with the mop and unable to use use it! I am a nurse and my husband is a Heating and Cooling Engineer--I think I am more than capable of using a mop--my husband took one look at it and said "Nice, what are you supposed to do with that?" Obviously was not assembled correctly.
Since I do not make it a habit of keeping receipts for groceries or mops, I did not have my receipt. And good luck with the "10 year warranty" which is promised on the mop! Basically this Mary Ann Marsh said to mail back the receipt and she would put a request in for a refund. Screw it.
I bought a new mop. WILL NEVER EVER EVER BUY ANYTHING FROM QUICKIE AGAIN.
Monetary Loss: $15.